Behind the scenes of a ransomware recovery: how Harbor helps customers bounce back

When ransomware hits, the pressure is immediate – but recovery doesn't have to be chaotic.

At Harbor, we've helped customers navigate the critical hours and days following an attack. While every case is different, we're seeing common themes: how threats get in, how customers respond, and what makes recovery successful.

The most common entry points? Unpatched firewalls and brute-force password attacks. Once alerted to an incident, our first job is to verify a clean, restorable copy of the customer's data – fast.

From there, recovery is all about control and precision. It's not a blanket restore – it's phased, prioritised, and tailored to the business. Whether it's a full server or a single database, we recover with intent.

What makes Harbor's approach different?

• Clean data recovery: We verify that backups are free from compromise before restoration begins.
• Flexible, priority-driven recovery: Customers guide what comes back first – we make it happen securely.
• Pre-agreed recovery priorities: We work with our customers in advance to identify and agree on what data matters most, so decisions can be made quickly and confidently in a crisis.
• A focus on resilience: Beyond backup and recovery, we support customers with readiness advice and best-practice patching.

When the stakes are high, Harbor brings the experience, tools, and calm thinking to get you back on track – safely.